5ssr Cloud 隐私政策 / Privacy Policy
最后修订日期 / Last Revised: 2025年3月5日
📧 联系邮箱 / Contact Email: [email protected]
本隐私政策适用于 5ssr Cloud（“5ssr Cloud”、“我们”或“本公司”）提供的所有产品和服务，包括但不限于网站托管、服务器服务、数据传输、管理控制面板、客户支持等（统称“服务”）。我们致力于保护您（“您”或“用户”）的隐私权与个人数据安全。
This Privacy Policy applies to all products and services provided by 5ssr Cloud (“5ssr Cloud,” “we,” or “us”), including but not limited to web hosting, server services, data transmission, management control panels, and customer support (“Services”). We are committed to protecting your privacy and personal data.
- 适用范围 / Scope of the Statement
本隐私政策解释我们如何收集、使用、存储、共享和保护您的信息，以及您可如何访问与控制这些信息。本政策适用于您访问或使用 5ssr Cloud 的网站和服务。
This Privacy Policy explains how we collect, use, store, share, and protect your information and how you can access and control that information. It applies to your use of 5ssr Cloud’s website and Services.
- 收集的信息范围 / Information We Collect
我们可能收集以下信息：
We may collect the following categories of information:
2.1 账户与身份信息 / Account and Identity Information
姓名、电子邮件地址、电信号码、账单信息、支付记录
Name, email address, phone number, billing information, payment records
2.2 使用与服务数据 / Usage and Service Data
您使用服务的时间、频率、访问日志、IP 地址、设备信息
Time and frequency of your use, access logs, IP address, device details
2.3 交易与支付信息 / Transaction and Payment Details
支付方式、交易时间、发票与账单记录
Payment methods, transaction dates, invoice and billing records
2.4 客户支持与沟通信息 / Support and Communication Data
工单内容、邮件往来、聊天记录
Support tickets, email communications, chat records
- 信息收集方式 / How We Collect Information
我们通过以下方式收集信息：
We collect information via:
3.1 您提供的信息 / Information You Provide
当您注册、购买服务、提交工单或联系我们时，您主动提供的信息。
Information you provide when you register, purchase Services, submit support tickets, or contact us.
3.2 自动收集 / Automatically Collected
当您使用服务或访问网站时，我们自动收集某些信息，如访问日志、设备信息、IP 等。
Automatically collected information when you use the Services or visit the website, such as logs, device info, IP.
3.3 第三方来源 / Third‑Party Sources
我们可能从支付服务商、安全服务或分析服务获取部分信息。
We may obtain certain information from third‑party payment processors, security services, or analytics providers.
- 信息的使用 / How We Use Your Information
我们将收集的信息用于以下目的：
We use the collected information for the following purposes:
4.1 提供与维护服务 / Service Provision
处理订单、开通账户、提供技术支持、履行合同义务。
To process orders, activate accounts, provide support, and fulfill contractual obligations.
4.2 支付与账单 / Payments and Billing
处理支付、生成发票、管理账单周期。
To process payments, generate invoices, and manage billing cycles.
4.3 改进产品与服务 / Service Improvement
分析使用行为，为您优化服务体验。
To analyze usage and improve service offerings.
4.4 安全与风险管理 / Security and Risk Management
检测、预防欺诈、恶意行为及安全威胁。
To detect, prevent, and mitigate fraud or security threats.
4.5 法律与合规 / Legal Compliance
遵守适用法律法规、回应执法请求。
To comply with applicable laws, regulations, and legal requests.
4.6 通知与沟通 / Notifications and Communication
发送政策更新、账单通知、重要提醒。
To send policy updates, billing notices, and important announcements.
- 信息的存储与保护 / Data Storage and Security
我们采用行业标准的安全措施保护您的信息安全，但无法保证绝对安全。若发生安全事件，我们将根据法律要求通知受影响用户。
We employ industry‑standard security measures to protect your information but cannot guarantee absolute security. In case of data breach, we will notify affected users as required by law.
- 信息的共享与披露 / Sharing and Disclosure
我们不会出售您的个人信息。但在以下情况下可能披露：
We do not sell your personal information. We may disclose information in the following situations:
6.1 服务提供者 / Service Providers
与协助我们提供服务的第三方合作伙伴（如支付处理商、安全服务商）共享必要信息。
To third‑party partners who help deliver the Services (e.g., payment processors, security service providers).
6.2 法律要求 / Legal Obligations
根据法律要求或政府机构请求披露信息。
To comply with legal obligations or government requests.
6.3 业务转让 / Business Transfers
如发生重组、收购或资产出售，客户数据可能作为业务资产转移。
In case of corporate transactions such as mergers, acquisitions, or asset sales.
- 您的权利 / Your Rights
如适用数据保护法规，您可能享有以下权利：
Under applicable data protection laws, you may have the following rights:
访问权 / Right of access
更正权 / Right to rectification
删除权 / Right to deletion
限制处理或反对处理 / Right to restrict or object to processing
数据可携权 / Right to data portability
如需行使这些权利，请通过 [email protected]
联系我们。
To exercise these rights, contact us at [email protected]
.
- Cookie 与追踪技术 / Cookies and Tracking
我们可能使用 Cookies、像素标签和类似技术，以改善用户体验、分析流量、提供定制内容。
We may use cookies, pixels, and similar technologies to enhance user experience, analyze traffic, and deliver personalized content.
- 未成年人保护 / Children’s Privacy
我们的服务不针对未成年人（通常指 18 岁以下）。如发现未成年人数据被收集，将在合法允许的范围内删除。
Our services are not directed at minors (typically under 18). If we learn that we have collected information from a minor, we will remove it where permitted by law.
- 隐私政策变更 / Changes to This Privacy Policy
我们可能不时更新本隐私政策。更新后的文本将在本页面发布，并修改“最后修订日期”。
We may update this Privacy Policy from time to time. Updated policies will be posted here with a revised “Last Revised” date.
- 联系我们 / Contact Us
如对本隐私政策有任何疑问或请求，请联系：
If you have questions or requests regarding this Privacy Policy, contact:
📧 Email: [email protected]
5ssr Cloud Privacy Policy (English) — Summary
-
Scope
Explains data collection, use, storage, sharing, protection, and user rights.
-
Information Collected
We collect account info, usage data, payments, support communications.
-
How We Collect
User‑provided, automated system logs, third‑party services.
-
How We Use
Service delivery, billing, security, legal compliance, notifications.
-
Storage & Security
Standard protections; no absolute guarantee.
-
Sharing
Only with service partners, legal requests, business transfers.
-
Your Rights
Access, correction, deletion, restrict/opt‑out, portability (where applicable).
-
Cookies & Tracking
Used for analytics and user experience.
-
Children
Not intended for minors; remove data if identified.
-
Policy Changes
Updates posted with revision date.
-
Contact
📧 [email protected]